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What is a microchip?
A microchip is a rice-sized capsule encoded with a unique identification number. The microchip is painlessly injected (much like a vaccination) by a veterinarian, between the shoulder blades. The microchip remains inactive until read with a hand held scanner. The scanner easily reads the microchip to identify the lost pet by sending a low frequency radio signal to the chip that then transmits a unique code to the scanner. This code is then used by our Pet Recovery Specialist to locate the pet's information. A family pet can be easily identified by the code when the 24PetWatchcall center is contacted.

Why do I want to microchip my pet? Why is a collar not enough protection?
While dogs and cats can wear collars, collars are often broken or removed. A microchip is a permanent device that can identify your pet in the event that he/she is lost or stolen. Microchipping your pet increases its chances of being recovered and quickly returned to you. As an extra precaution, owners registering their pets in 24PetWatch are provided with a highly-visible, ID tag that alerts a person finding your pet to contact the 24PetWatch Pet Recovery Center.

Will it hurt my pet? Is it painful?
Most pets do not react at all when the chip is inserted in the scruff of the neck, between the shoulder blades.  The needle used for the procedure is no more painful than those used to vaccinate pets.

How much does it cost?
The cost of the microchip, collar tag and lifetime registration is a one-time fee, which will vary between clinics and/or animal shelters. Please contact your veterinarian or animal shelter for current pricing.

Is there an annual registration fee?
There is no fee charged for registering a pet in the 24PetWatch Pet Recovery Network.

How does 24PetWatch work? How does 24PetWatch find my pet if he/she has been microchipped and is then lost?
In the unfortunate event that your pet is lost, it can be found by anyone. 24PetWatch Recovery Specialists will direct a finder to take the animal to a veterinary clinic, animal control agency or shelter where it can be scanned and the microchip number read. All of these agencies can then contact 24PetWatch . The unique identification number encoded on the microchip is then entered and your personal information retrieved.  Depending on the option chosen at the time of registration, either the party who found your pet or a 24PetWatch Pet Recovery Specialist will contact you directly to inform you of your pet's location.

What if my pet is found injured and in need of medical care?
In the event that your pet is lost & you can not be contacted, EmergencyCare allows a veterinarian to administer up to $3,000 of pre-authorized immediate medical treatment for your injured pet. (see EmergencyCare for information). To find out more about EmergencyCare & its benefits to registered pets in the 24PetWatch Pet Recovery Network, go to www.petcareinsurance.com.

What happens if my family moves? How does 24PetWatch keep up to date records?
Pet owners will be able to update personal information right onto our database by calling 1-866-597-2424 or by logging on to our website at www.24petwatch.com. There is no charge to update your information. Log in here! We proactively ensure the robustness of our registry by periodically contacting our registrants to verify the accuracy of their information.

Are your microchips compatible in Europe?
A dog or cat with a 24PetWatch chip and proper vaccine certificates will not need to go through the mandatory quarantine period when entering France, the UK or other European countries with similar quarantine laws. The 24PetWatchmicrochip is ISO compatible - meaning it can be detected and read by the ISO compatible scanners commonly used throughout most of Europe.

Is 24PetWatch a satellite tracking service?
No. The 24PetWatch Pet Recovery Network is an identification service using a Radio Frequency Identification Device (RFID). The microchip only responds to the radio frequency emitted by the scanner and is not activated by any type of global positioning or satellite tracking system.